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Thread: Couldn't use global upgrade cert for flight from Comf+ to D1 with sold out Premium
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Old Apr 18, 2023 | 9:28 am
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flyerCO
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Originally Posted by RobOnLI
I'm curious. Is that a written policy that GA can upgrade directly to D1 if PS is full? Or is that a holdover from agents who are used to processing upgrades and "don't know any better"? AKA...official policy or not?

-RM
I've been told it's officially policy, as a GUC should always get someone into D1 if there is a seat open at gate, just prior to departure. Just a matter they must process upgrade manually, no way to add to D1 waitlist if not confirmed in PS.
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