Originally Posted by Captain Schmidt

I somewhat agree with you here. There are still some good people out there providing good service, but at a wholesale level the UK doesn't get it. From my observations, the fall-off that you refer to correlates quite strongly with Brexit, but I probably don't have enough data points to prove it. I recently stayed at a Marriott where the training for the bar and restaurant staff was seemingly a mix of on-the-job and osmosis and the results were terrible. We need to start treating service jobs as a profession in this country and training staff to understand what good service is and then deliver it. We got away with it for years by importing trained Europeans to do it, but obviously those days are gone.