Originally Posted by
seawolf
+1
It’s like DL tying status to minimum spend and introducing dynamic award charts. Not only did they not lose customers, the rest of the industry eventually followed.
Well ... maybe. There are also plenty of examples of airlines trying to rock the industry only to reverse course.
These are both good examples for the US airline industry, though. AA has never been much of an industry leader. Delta is (was?).
I think the rest of your post is oversimplified, but I'll just add that Concur doesn't issue tickets. Online bookings go to the agency to complete.