If you're unable to resolve via customer services, an email to
[email protected] may help here.
As a "data subject" you have a right to see all data that BA hold and process about you. You also have the right to have inaccurate data corrected.
Try and help the data protection team to find the duff data, give them what the duff data is, and where/when you experience it.
You need to start off by requesting they find the duff data, and then assert your right to change it.
HIdden in a drop down on
https://www.britishairways.com/en-gb...privacy-policy
If you wish to receive a copy of any other information we hold on you, we recommend that you make a request in writing and include the following information with your request:
- Your name and postal address
- Details of your request
- We need corroborating information to establish your identity this could be: a photocopy of your passport or driving licence.
- your signature and the date of the request
- if you are applying on behalf of another person then signed authority from the individual is required
Any details which may help us locate the information which is the subject of your request, for example:
- Booking reference or flight numbers and dates
- Executive Club number
- Telephone recording details (identifier number, the number you call from, the number and option you dialled, the date and time of your call(s)).
You may also send your request to:
[email protected] The address for a written request is:
Data Protection OfficerBritish Airways Plc
Waterside (HCB3)
PO Box 365
Harmondsworth
UB7 0GB
England
Note that there is a month permitted for BA to handle a data subject access request, but if you're specific and detailed you will probably find it works out to be quicker.