Originally Posted by
CXsjr
Thank goodness it’s not just me … the only workaround I’ve found is that I can successfully link to my partner’s BA account and transfer Nectar points to their BAEC account forming part of our household account. This isn’t ideal but I’m more worried if I ever get asked to verify my account for other purposes that it’ll throw up the same issue.
There's something wrong in the BA/BAEC nexus which doesn't recognise updates.
With me it's my new passport. Online attempts at check-in routinely fail because the system insists on dredging up data from my expired, dead as a parrot, passport. A legion of check-in agents, ticket desk and call-centre staff have joined me in updating and re-updating the new passport details. But somewhere deep in the bowels of BA's rickety IT behemoth the old passport expiry date remains current.
Forgetting the app and checking-in via the website is a work-around that
can work, but not always. And it's that capricious response that puzzles me.