Originally Posted by
manymanymiles
I had hoped to have Chicken Tika Masala, the J main course was offered as there were no options remaining other than some special order meals. Oddly he did not give me anything at first and just disappeared while everyone else in the cabin were eating. The only option from J was lamb as I am not a fish eater and the other was cod.
The service recovery reference was more general as at no time was there any kind of regonition that there was a disappointed customer (of any status) and it was important to try and resolve the situation. It's not hard to say 'I am sorry we cannot get you your meal choice today'.
Reading some of the replies today I am amazed at what many feel is a reasonable way for BA to treat their customers and indeed defend this behaviour in general. Clearly it seems like we should accept whatever we get.
It is not all about status, and you may find yourself getting special treatment because you are a nice person.
What should be accepted is you were on a LH flight in a middle cabin where there are higher paying customers to take care of. You got to your destination, got fed and watered and didn't have to fly on the wing.
Fair comment above about the other status holders on board. In fact there were two prems that each spend £25m a year with the company, they both wanted two meals..