Good morning folks,

A few months back, I received a large deposit of Nectar points and wanted to manually convert them to Avios. I tried to do this in the Nectar app but got a message saying my accounts were no longer connected - I’d need to reconnect my accounts.

Upon trying this, I was taken to a BA landing page asking me to log-in to my BAEC account, after which it asked for the 6 digit code sent to my mobile ending XXXX28 … yet I’d changed my mobile number to something different from that 6 months previously in my BAEC account!

I contacted BA and they keep telling me I need to update my phone number in the Nectar account, which I’d of course also done 6 months ago! They don’t seem to understand that it’s a BA landing page that’s asking for the code, and if I do it online, there’s a visible BA http address!

I spoke with them again and they asked for screenshots of the page and a copy of the address which I sent them on 16th Dec 2022 … I’ve heard nothing since.

Anyone else had this issue and if so, have you managed to resolve it? Thanks so much in advance for any suggestions as I really don’t have the emotional energy for yet another phone battle trying to get through to BA.