Hi all,
I was travelling from DFW to Lagos, Nigeria, and I had purchased my ticket on BA website, fully paid and ticketed. On getting to the airport, and trying to check in, the customer service told me my ticket has been suspended!!!

She called the head office, and someone on the other end said "maybe" the card was declined! I immediately pulled out my account statement and showed I was fully debited. Not pending, not declined, fully clearly debited for the full amount. I also put a call through to my bank right there and then and the bank said no issue from their side, ticket was fully paid for without any hassle.

The customer service went on saying there is nothing I can do, I should go pay for another ticket, by this time, boarding has closed. I was going to see my mother who has been in the hospital for some weeks, and also attend a business meeting, I could not fly on this day, and to book another flight, the cost is double, hence I do not have funds to book another ticket.

I need advice please. I was told to sue them and claim all damages. Till the time I am typing, BA has no reason whatsoever to tell me. I have called them twice, all they say is that they would get back to me and that they cannot actually see why it was suspended.

Please advice me.

Thanks all