Originally Posted by Viks

That happened to me, very similar situation, my claim was rejected for obviously bogus reasons, tax not being included when the website clearly says it is. Someone earlier suggested to cancel the booking, make a new one and resubmit. I did that, and my new claim was rejected accusing me of fraud, trying to manipulate BRG and whatnot. The same reply to my further claims so I simply stayed elsewhere. Just a heads-up that cancelling and resubmitting seems risky now.