Originally Posted by
PlungeTEX
this all occurred prior to departure from LHR. The options were non stop to EWR or IAD today. The issue was WAS to NYC after getting into IAD. No itinerary had been previously accepted.
passenger could have cared less about F from DCA to EWR. Just wanted to get home.
yes in retrospect she probably could have just purchased that seat and made a fuss about it later (and regardless, it would have been less than her EC261 comp). But honestly it wasn’t a point I realized until the theoretical discussion above.
OAL options sold out.
It is my understanding the pax accepted the LHR-IAD itinerary after the LHR-EWR cancellation. 2 questions 1)Why would the pax not have arranged for a IAD-EWR flight at that point? 2) if pax knowingly accepted diversion to IAD without IAD-EWR flight and now complaining about not having one, perhaps this was a bad decision by the OP (regretting their choice of going to IAD without a connection). Why would the pax accept an itinerary in LHR that did not have confirmed seats all the way into EWR? I must be missing something.