Originally Posted by
Wx4caster
Since I do not intend to cancel, the change from refundable to non-refundable is hopefully not a major concern - but clearly a bait and switch nonetheless.
The original terms of your ticket are binding. UA cannot change them unilaterally. If you do need a refund, you’ll be able to get one — although UA’s refunds department is likely to deny it at first and you may need to go to the DOT.
Originally Posted by
Wx4caster
However, some folks in our group are not *G, so the loss of the second free bag might be an issue. Is it worth a call to try and undo United's switcharoo? Or would you leave it alone for fear they'd really screw it up?
This one is odder, though. You mention that they were one-way tickets. Did the first marketing carrier change from UA to NZ?
What did the very first receipt say, before you upgraded? If that had a second-bag charge, then I suspect that the upgraded receipt was simply wrong — UA was applying the upgraded allowance to the entire flight, the way it would if you checked in with them, but NZ would have seen an economy ticket and
probably given the economy allowance anyway. Per
cfischer, NZ may have given the J allowance in this case — although based on that info, I’d suspect they still will. Nothing should have changed about the underlying fare.