FlyerTalk Forums - View Single Post - J Pax Not Provided Service in French out of YQB (CTV story)
Old Apr 15, 2023 | 11:30 am
  #68  
expert7700
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Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 Plat, UA *S, Hyatt Glob, Bonvoy Titanium
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I know of Americans & school groups who enjoy visiting Quebec to practice French without needing a TATL plane ticket or passport.

Without a few people making a fuss, public services/airlines will keep making cost saving decisions that stretch language requirements.

​​​​​It seems telling that having stayed in chain (Hyatt/Marriott) properties worldwide (75 countries), the only place where the single front desk agent could not give proper basic checkin assistance in English? YQB. This year, at a brand new Marriott.

I'd imagine most advocates and those who protest to gain media attention are tired of watching corporations save $ by lowering their bilingual requirement to bare minimum.
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Jazz & AC Express agents can play pre recorded French or have a script on a notecard to 'read' in French. The hotel I mentioned offered to use Google Translate to English. I think I read (but have not experienced) that AC's LCC competition requested and received an exemption on the bilingual service requirement.

Sure, AC could only schedule their Quebec service, and specifically J cabin crew with bilingual staff. But doing that in their more profitable & exclusive cabins? Sheesh, they'd need to raise prices
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