Originally Posted by
Tsonder305
This is actually for a stroller that was a gift. The airline denied it.
I have the repair invoice, so I'm not sure why they even are asking for original purchase price.
Did you file a damaged baggage report with the airline on a timely basis? Did you request that the airline repair the stroller? If so, what grounds did the airline give for denying the claim? If you believe that the airline improperly denied repair or reimbursement for the stroller repair under U.S. DOT regulations
https://www.transportation.gov/lost-...amaged-baggage
you might have better luck filing a DOT complaint against the airline.
Did you make clear to Chase that:
1. the stroller was a gift? and
2. that you are only seeking reimbursement for repair, not replacement?
I would try to
speak with the claims examiner for Chase's insurance carrier if you have not already done so.
Good luck!