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Thread: Stay split between different room types: How does Hilton/a property handle it?
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Old Apr 14, 2023 | 8:03 am
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The Road Goes On Forever
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Originally Posted by dannybhoy

Do Hilton hotels have a system wide SOP to deal with the above?

Or is it left to each individual property to decide if they want to keep the guest in one category and ideally the same room (naturally in my case I'd hope for keeping me in suites for the entire stay) or oblige the guest to go through with the change as booked?
Definitely no SOP on this one. The property is only required to give you the room type(s) that you reserved.
Anything past is them being generous and/or getting an agent at check in that is willing to work with you.
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