Looking to see if anyone else has had an issue with Gold Upgrade Vouchers being removed?

I'm GGL and have been awarded a number of Gold Upgrade vouchers over time, including several additional vouchers when I reached GGL last year. About a month ago I noticed 1x GUF1 and 1x GUF2 had disappeared from my account. I called the GGL line and was told to email. I email, heard nothing, followed up, heard nothing, then I received the below email.'Dear Mr XXX
Thank you for getting in touch with us. We have had a number of GGL/Gold members who had vouchers incorrectly added to their accounts. When the problem was identified by the Loyalty team the vouchers incorrectly added were removed from the accounts. Please accept our sincere apologies for the confusion this has caused.'

I called the GGL line and was told that the vouchers had been issued incorrectly, despite these vouchers having been in my account and visable for over 7 months, and therefore the loyalty team has decieded to remove them. This was done without any form of communication. The agent advised that they had been told 'members had not earnt the rewards therefore no communication to advise of thier removal was required'. I was also advised that under no circumstances whatsoever would these vouchers be reinstated.

I'll concede that the vouchers I recevied when I reached GGL are those under dispute by BA, and that they say these were awarded when they should not have been. However, I would argue that it is not for me to understand all the rules of the club as to when certain awards are made. Once the vouchers appeared in my account I assumed they had been earnt, much like I would with all the previous AMEX / BA vouchers I received, or Avios and Tier Points.

I made the following comments to BA: the vouchers had clearly been visable in my account for 7 months, how am I supposed to know that these were not 'valid', the vouchers were unilatteraly removed without any communication or explanation, the follow up communication gave no consideration or explanation at all at the removal of what is consdered a valued benefit, and I don't think it's a good way to treat customers. All of this has fallen on deaf ears.


Has anyone else had similar experince, or thoughts?