Originally Posted by
steveholt
This is actually quite common. Poster posts about how they were wronged, users with significant amounts of experience tell them they weren't actually wronged, then posters say how convinced they are that everyone else is wrong and they're actually right.
I fully agree, it is very common in all online forums. New posters come in and describe their situations. The experienced posters who have been there forever just glance at a few keywords, assume it is the usual stuff they have seen hundreds of times and they send their canned answers convinced to have graced the noob with their knowledge. God forbid that the noob dares to opine that the canned reply received does not really fit the specifics of his case, or to remark it contains a few logic holes. Such a sacrilegious act is punished by the forum warriors with progressively aggressive reiterations of the canned reply (even if still not tuned to the specifics) as well as by a salvo of sneering comments that nothing add to the subject, as the one I’m replying to.
Originally Posted by
globalwanderer84
That was not a lecture - it was a statement of fact about how the airline world works. They were right, you were wrong. Drop it before you cause yourself colitis.
Thank you, I appreciate learning both of your score and of your preference for wordy periphrasis over single words. I am only a bit confused by what exactly I should drop, but I’d do all I can to avoid that inflammatory reaction in the colon, often auto-immune or infectious.
It seems so many in here are so used to the way airlines work that they forged a vision of how the world should work to adapt to airlines, forgetting usual logic.
The facts that I described are very straightforward
1) I
bought a ticket to fly from Brazil to Colombia with Avianca.
2) Since I had no idea of what the required travel documents were, I went to get that info on the Avianca website. (Why there ? Obviously because it is the airline that makes the boarding determination. And also because Avianca itself directed me there).
3) Avianca informed me that for my trip the
yellow fever vaccination card was not needed.
4) The night before I successfully completed my online check-in and submitted all the requested document
5) At the airport the Avianca rep denied me boarding for lack of the yellow fever vaccination card.
By standard, non-airline-based, logic, 3 and 5 are mutually exclusive. In other words, Avianca made a mistake, either in informing the customer or in making the decision at the gate.
Many in here have kept repeating over and over that Avianca cannot be blamed because it was right on 5. However (leaving aside all the questionable ways that have been used to say 5 is correct ), all these were incomplete answers because they all carefully avoided to justify 5 in combination with 3.
I consider any argument declaring the airline blameless
for providing information to the customer that the airline itself deems so invalid to deny boarding, as unsustainable. I am sure that many others that are going to war for such an argument would agree with me about the same argument made in any other context.