Originally Posted by
mtofell
I just went through a very similar situation but finally got it sorted out. On a two-leg flight my AS number was only credited to the first leg and the second went to AA. I had to initially call into AA to get my AS MP# on the tix so not sure why they'd think that was what I wanted. I'm guessing it was just an oversight by AA. Anyway, I called AS and was told to call AA to have the miles removed from that account (fwiw, calling into AA was a total nightmare - can't believe that's a functioning airline). AS said take screenshots of my AA account before and after the miles were removed, then send that into the AS mileage plan email. Did that and received an email a couple days later saying thanks, miles have been credited... except they weren't. So, I kept replying to the email (with a case#) and was totally ignored. I replied three times with no reply from AS. I finally called in yesterday and the lady on the phone was ultra-apologetic and even gave me some extra miles. She apologized up and down that they ignored my three emails.
The good news - I got a live person on the phone at the AS MP within a couple minutes both times I called.
That's great! I also had a good and (prompt) resolution to this. After calling the first time and getting a case number I was told I'd hear back from someone in a few days by email. A few days came and went and nothing happened. I called back maybe a week later to provide the case number and explained the entire situation one more time. The second person I talked to was far more experienced than the first person I talked to and was able to look into the itinerary, see that the fare class was P from the original itinerary and boom, correct EQM was added within 10 minutes. I actually never needed to end up contacting American (thank God).
No idea why the second person was able to see my fare class when the first person wasn't able to see it - but it all worked out. Very thankful for the senior AS CSR folks who are still at the airline and can help with these things.