Originally Posted by Random World Traveller

they said yes, but that if the system didn't give it to me there was nothing they could do. This was obviously a bit frustrating given it's a prescribed benefit of the seat and their excuse being a system error. I got nowhere in talking with them and left their desk without a change in zone assignment. As we were about to board, they communicated that this was a full flight and that they'd be gate checking all carry-on bags. In a last ditch effort to avoid this, I opened the app and noticed that if I wanted to change my economy comfort seat to another economy comfort seat, their system was charging me €1 (despite me already paying for a seat in this class). This wasn't much to lose if it didn't do anything so I paid it, and ended up getting a new boarding pass with a Zone 3 assignment auto-generated immediately.