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Thread: Check those receipts!
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Old Apr 13, 2023 | 10:48 am
  #11  
twitch76
10 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Feb 2016
Location: San Diego, CA
Programs: Alaska MVPG75; Hilton Diamond; Avis President’s Club; IHG Platinum; Marriott Gold
Posts: 1,000
Originally Posted by Loose Cannon
It would pay to also take pictures of the VIN, Licence Plate, Odometer and Fuel gauge both at Pickup and Dropoff.
And apparently now you need to screenshot the vehicle assignment page to prove that you didn’t accept an upgrade.

Customer Service is claiming that the reason for the $30 upcharge on my SAN-CLD rental is that I was presented with and accepted an upgrade.

Bogus. I accepted the default assigned car. (I looked at the upgrade screen as I always do, and there was ONE option presented to me (as a complimentary upgrade). I didn’t want it, so I canceled the change and went back to the default. But I don’t have proof of that.

I wish my neighborhood Enterprise was closer. I don’t really assume that the grass is greener… but I am so done with Avis.
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