Originally Posted by VegasGambler

It's a reasonable first escalation step. If the hotel is ignoring you, maybe they will not ignore Hyatt since they have a business relationship with them that needs to be maintained.

If that doesn't work, then you take the next step.

What is it that you want? Do you want compensation? Do you want to guy who lifted you to be reprimanded? Fired? Do you want the hotel to somehow ensure that seeing like this doesn't happen again? All of the above? This is an important question because you might want to take a different path depending on your goals.