Originally Posted by
CLEguy
No, the CEO isn't going to go to whatever hotel this is and install a lift. What the CEO or other senior Hyatt executives can (and are more likely to do) is make ADA issues more visible and of a higher priority within the company. ...
Or they'll just get rid of the shuttle.
Maybe the driver thought the OP was falling backwards and was trying to help. Most shuttle drivers don't like lifting 30 lb. bags. I doubt there's really a widespread problem of drivers trying to throw people into vans.