Originally Posted by
KARFA
I think was this the one they told you about but didn't have a chance to show you?
I still don't think that is quite a smoking gun, we don't know what BA/IAG have said to the ALC airport operator, if anything. Also it would seem odd that if you are in CE with no status on EF you can't get in, but if you are a BA silver or gold (or presumably any other OWS/OWE) you can.
I think I am still erring to the c***-up side of this atm.
Agree with your oddity!
The lounge manager told the GGL line about the airport operator email while I was standing there listening to conversation. I was HBO and did OLCI so didn't see ALC check in staff about any voucher in lieu but nothing was mentioned at the lounge about this, so I assume that has only been instituted since I raised the complaint as the GGL line was not aware of any issues, etc. on Sunday evening. I posted their written response up thread. I have followed up to their response saying this is unsatisfactory as it basically just says bring a print out of the OW Lounge policy with you and it should be OK......