FlyerTalk Forums - View Single Post - How to use flight credits for partially used itinerary (cancelled during trip)?
Old Apr 12, 2023 | 8:26 am
  #56  
trvlr98765
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Join Date: May 2021
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You all were spot on. I called them earlier today and told them I have a positive COVID test (which is true). They offered to take the flights out of the record and told me the ticket has residual value for a one-way from India to the US.

When I asked to refund the ticket, they said that the base fare of US->India oneway is higher than US->India->US r/t that I paid. So there's no amount that would be refunded.

Interestingly, I asked whether there would be a refund of taxes and fees. The agent said that refunds are only calculated on base fares and taxes & fees aren't refunded. I think I'll either HUACA once I know when I want to depart or just book an award ticket home and write to customer care once I'm feeling better.

Once again, FT saves the day - thank you so much for your time and expertise.
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