Originally Posted by
Dave Noble
It doesn't require much on the airline's part to have it be able to overbook the discount booking class. I wouldn't expect it to happen normally but with the upgrade too, thought that it might have done
I have found in limited occasions of disruption that Qantas is good at rebooking - which is good for customer experience
Don’t think anyone made it out of SYD tonight so not sure they had good customer experience.