Originally Posted by
ffay005
What do you mean? If I book an award in Y to FRA, that's 30k online. If there is no availability, I will need to call in and they will waitlist it for me, charging 31k. If the waitlist does not clear, I get 31k back.
Interesting. Last time I waitlisted for a flight (KTT-HEL) I called and said there's no availability online and was charged the normal points amount. No extras. Guess this was another case of inconsistency...