Had 2 rooms here last month for a big group, first time back in Toronto in a long long time. 1 reservation was for a standard King room and 1 reservation was for a standard 2 Double room, the latter of which probably was upgraded to a corner room with a partial water view. I was staying in the former room, north tower.



The stay itself started out a bit rocky, as the room was not ready until around 4 PM after a bit of inquiring. The room itself was older and aging with lots of dark wood tones but seemed to be well-maintained, large and open with plenty of space. However, the bed pillows were among the worst I have ever encountered, providing no head support whatsoever. I tried to use my jacket to provide more support but that was not successful, and the “foam pillows” the front desk provided the next morning were barely any better. My travel companion resorted to purchasing pillows from Wal-Mart for our stay. Another service slip-up: there was also a rollaway bed in our room which we had asked to be removed later that evening, but that was not done until the next morning when I inquired again. However, in contrast, the breakfast buffet had a great variety of food and the service provided was excellent, with constant “thank you for your loyalty” greetings throughout.



I wish I had the chance to try out the Michelin-starred Italian restaurant; I didn’t know about it until after the stay itself. I also wish the bar didn’t stop serving drinks at midnight but that’s a small issue. The club lounge was also unavailable for the stay.



So yes, the property could use a refresh (which it is getting, though not sure how long it will take to finish everything. I didn’t hear any noise from the construction going on in the south tower). There were a few service slip-ups but it felt like the hotel was trying its hardest and genuinely tried to do the best they could to provide professional service. I would return, if only to try the Italian restaurant, but for god’s sake, replace the pillows!