FlyerTalk Forums - View Single Post - LHR Flounge….poor…. [fixtures and fittings wear and tear]
Thread: LHR Flounge….poor…. [fixtures and fittings wear and tear]
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Old Apr 11, 2023 | 12:01 pm
  #6  
BA or bust
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Join Date: Jan 2005
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Originally Posted by T8191
Is anyone in charge?
Whether you actually meant the Lounge, T5 or the whole of BA… I think the answer is no, nobody in BA seems to be in charge of anything to do with the actual customer experience!
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