Originally Posted by EdisonCarter

I had vowed not to make any posts bashing united.com, since I figured everything that could have been said already had been (e.g. here, here, and here). But tonight I got a new one.

I was trying to book a February trip ABQ-DEN-BUR, SBA-DEN-ABQ for a friend, and found an itin for $182.40 on Travelocity, Expedia, and Orbitz (United was the cheapest airline by at least $60). So I went to book on united.com, and it wouldn't give me a price of less than $275 - in S, and not T. Even though all the flights showed T8 or T9!! But for the itinerary I wanted, it would only spit out S.

Check out these screenshots: ABQ to BUR and SBA to ABQ

I'll be writing a letter to United, letting them know that despite my strong desire to support my favorite airline and avoid Travelocity's $5 fee, I couldn't get the fare I wanted on United's web site and had to go elsewhere.