To the hotel's credit, one of their senior execs called me today to apologize for the bad pre arrival service.


She also said that there are 300+ rooms and only 20+ suites (including specialty) so it's very hard to get suite upgrades but they do definitely upgrade to that and deluxe rooms if available. She said they definitely do not cheat they system but many globalists get mad because of so few standard suites. It's worse now with Grand Hyatt shut.

I'm still deciding whether to stay here or go to Westin (900 sing dollars a night vs 500 for Andaz which seems crazy to me)