Originally Posted by
r0m8470
Just finished a 5-night stay, with check in date on Nov 18. They changed the b-fast format to full buffet on Nov 21 with ala carte option added in. On the 19th and the 20th - there were no hot food option on the buffet, sans the bread/pastry section (done via menu). Our b-fast on Nov 23, 24 and 25 were fast - no evident of short staff. Ms Nagatsuka and Mr Shipley (yes - you read that right - South Carolina guy) are super, very nice, very attentive and remember every details about our preferences.
Happy to report that the new format for breakfast is much more efficient and avoids the pileups that I saw in November. Hotel was just as packed, but breakfast flow was smooth: get a table, offered a small hot item menu selection, which you order immediately upon sitting down. The rest of the goods (pastries, fruits, juices, etc.) are all from the buffet. Very pleasant.