Originally Posted by Gberg

We stayed last month at the hotel and had an excellent stay. Booked a standard room with points and used a suite upgrade to confirm a Park suite.

We splurged and had the hotel pick us up from the bullet train station (driver actually met us on the platform and at our specific car) which was helpful given we had a lot of luggage.

Check in was in a lounge area and we were greeted with champagne given it was “champagne hour” at the hotel. We both speak Japanese so checked in with Japanese and were informed in the most polite way that our room was not available and unfortunately, we were further upgraded to the Ninenzaka house.

The room itself was expansive and gorgeous. As others have noted, the floor to ceilings are a blessing and a curse - great views but everyone can see in.

We had great service throughout the stay and took advantage of the Japanese breakfast in room (a friend was also staying at the hotel and we had no problem scheduling the breakfast every morning for 3 people). The hotel restaurant looked mobbed and disorganized so we avoided that.

Overall would highly recommend.