So there we are in the B lounge 2 hours before departure with fast check-in and fast track security. So good so far!

One hour before we “saunter” to the C gates (though the screens said “wait for more info” but gate C66 was displayed.) We get to C 66 to see the words “now boarding”. (How to achieve “wait” to “now boarding” in five mins - do not pass “gate open!! Is a regular occurrence”)

At the gate and the euphemistic “now boarding”- fast forward 20 mins later - the first announcement of a delay due to a “hot cabin but we”ll be boarding in 10 mins!” was so fast and un-intelligible - it’s on the shortlist for the fastest unintelligible delay announcement in the annual BA rubbish customer service awards.
Fast forward 30 mins and one more announcement by a substitute PA announcer of a hot cabin and we will board as soon as we can.

so here we are at the departure time and an auto announcement of a one hour delay until 1810 (in 60 mins time) though the screens still show an optimistic “now boarding”

I accept tech delays but poor communication and the ground staff having a “chit chat” ignoring 250 pax is unforgivable.

is it only me that has experienced this terrible customer service at T5. (I guess I could have stayed in the B lounge, but the walk back at level -4, only to turnaround on arrival at the lounge to a “ really now boarding” sign is tempting fate.

BA at their worst. And in your home terminal - both incompetent and unforgivable!