This bugs me about the airline industry. I was on an AA first class ticket and missed my connecting flight due to their delay. The best option for me was an economy seat on the next flight. I can understand that the first class seats are sold out. What I can't understand is they have a premium passenger who didn't get the service he paid for and it is on the passenger to request compensation. They should have cash in my mailbox by the time I get home.

Put it in terms of a rental car company. I prepaid for an Escalade at $100/day, but when I got to the counter all they had was a Camry ($30/day rate). Would we stand for the rental car company to charge us $100, but delivery a $30 product and then make us "request" a refund?

This irks me. Then they have the gall to announce to us at the end of every flight, "We know you have options and we are glad you chose blah, blah blah. We are here to serve you."

OK. This was a rant. But I feel better now.