Originally Posted by
DELee
Sorry - I'd read the thread at the beginning and hadn't seen the reference to which hotel. Agreed that Knoxville is not necessarily a spring break destination but having large groups at the property can contribute to a lack of available connecting rooms - especially on weekends and with front desk staff who are not the most effective or polished working the weekends.
If this "promise" of connecting rooms is sufficiently of concern, you might try working through one of the Lurkers.
David
This was on a weeknight, though not sure if that matters much. I agree the big group was definitely the problem. But at risk of sounding entitled, that shouldn't be
my problem. If the hotel chooses to accommodate a large group after making a commitment to me on the rooms, they should take steps on their end to honor the commitment. That didn't happen here (the FD staff & manager agreed with that, fwiw - they agreed there was a note in their system to accommodate me, but that it wasn't acted upon, and by the time I checked in there were no rooms near each other).
I did PM the Lurker who responded above, we'll see what they say.