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Thread: Connecting rooms promised but not honored
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Old Apr 8, 2023 | 12:33 pm
  #56  
Mr. BoH
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Join Date: Apr 2011
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Originally Posted by ohmark
Marriott website info on how to request connecting/adjoining rooms: How Do I Request Connecting or Adjoining Rooms? (marriott.com)

Also says: "Is my request for Connecting Rooms Guaranteed? Connecting rooms are based on availability."
"Requests for Adjoining or Connecting Rooms are subject to available inventory at the time of Check-In and cannot be guaranteed in advance"
(underlining and bolding contained in original)

Maybe Ambassador should have advised OP of this, assuming he/she didn't?
I get that is true as a blanket policy, but I have had many many individual properties guarantee me connecting rooms when requested in advance after making the reservation. So it is certainly something some properties can and will do.
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