Originally Posted by ny110010001

Based on what I was told and over heard of others who were also denied boarding, it was only award redemptions that was singled out. The local crew just don’t accept award redemptions. The way it seemed to me is that this is solely decided by the local crew and not LOT Polish, the company. Nonetheless, the local crew represents LOT Polish and ultimately LOT Polish should be held responsible for their agents actions.

Originally Posted by ny110010001

Thanks for telling your experience. Based on what you described, it seems that there was an innocent confusion and the local agent tried to help. Happy to hear your situation was resolved timely. This is not the case for me. The local crew not only won’t help, they claim my ticket is purchased fraudulently and their tone was unprofessional to say the best. The reason they gave me makes no sense. After posting this, I was contacted by others who had the same experience. All reward redemptions. Seems like this is a systemic issue created by the local crew. I wasn’t singled out but the experience was painful nonetheless.