FlyerTalk Forums - View Single Post - Connecting rooms promised but not honored
Old Apr 7, 2023 | 7:49 pm
  #49  
myperks
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Join Date: Dec 2007
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Originally Posted by Mr. BoH
Well… maybe. That was why I started the thread, to see if I was out of line thinking the “accepted request” constitutes a promise. I’d argue yes, but reasonable minds can differ.

Hypothetical: If you requested me to drive you to the airport and I accept, would you then expect me to show up and do it? Or would it be ok for me no-show and say “oh yeah, I accepted, but I meant only if I didn’t have anything else going on”
the more I think about this, who the heck uses the word “accept” in this context of a hotel request? If I received an ambassador service responses saying the hotel “accepted your request,” my first response will be, “what the heck does that mean?” Either you confirm that I will get connecting rooms or you are just noting it based on availability.

same goes with your driving to the airport. No person when asked to drive a friend to the airport will say “I accept your request” for me to drive you to the airport. It’ll either be a “sure I can” or “let me check and get back to you.” (Unless some language barrier or translation issue).

ambassador service communication fail.
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