Originally Posted by ogilicious

again, with full respect to your rant, i only said DL should make make it clear what's allowed and what's not, rather than being poetic with "fictitious" or "impossible" deep inside the contract of carriage (which itself wouldn't hold in many a court due to being "small print"). on merits, these words aren't clear or even pre-defined or clarified in the CoC itself (which is a legal pre-requisite). in most minds, two possible bookings are neither fictitious nor impossible, rather the contrary, especially if you book two overlapping bookings (who decides which is fictitious or impossible), especially in a very capitalist circumstance that the price may go away. what i'm saying, and you seem to be missing the point, is that DL should say "don't make overlapping bookings" and maybe even use their IT to prevent such a booking to be made in the first place - it is the 21st century after all. in other words, the DL contract of carriage is not well-written for this specific instance. given it's a multi-billion dollar corporation we're talking about, they probably know this. from the moral standpoint, it's hard to condemn it too. award pricing is now dynamic and can get out of control - delta also knows this when they probably have much lenience toward multiple standard deviations above the mean of people who do this, to use someone's earlier statement.