Originally Posted by
zkzkz
I don't even know what "marked as fraud" could mean. If Aeroplan thought it was fraud they would have canceled the ticket. I don't think there's any "mark" they could put on a reservation or ticket that another airline would see.
I think what happened is the LOT agents didn't understand how to validate the ticket. I had a problem once on Turkish on a UA issued award ticket where the checkin agent just couldn't figure out what to do. He had to call over a supervisor who was able to fix it in a few keystrokes and then he checked me in no problem. I've also had UA be unable to check me in on an AC issued (revenue) ticket because something was disconnected between the ticket and the reservation. Luckily I was at an airport with AC staff but they had to call their help desk to revalidate the ticket.
Something similar was wrong with your reservation -- probably something more like the Turkish case where they should have been able to fix it but they just didn't know how so they made up some story to explain the problem.
Thanks for telling your experience. Based on what you described, it seems that there was an innocent confusion and the local agent tried to help. Happy to hear your situation was resolved timely. This is not the case for me. The local crew not only won’t help, they claim my ticket is purchased fraudulently and their tone was unprofessional to say the best. The reason they gave me makes no sense. After posting this, I was contacted by others who had the same experience. All reward redemptions. Seems like this is a systemic issue created by the local crew. I wasn’t singled out but the experience was painful nonetheless.