Originally Posted by Blumie
Your point is VERY well taken. After my original post I had to call the RTW desk to make another change. The very first thing the agent noticed was the two transcons. Although he was very polite, he wouldn't even entertain the change I was calling for until he reviewed the record to assure himself that I got the double transcons as a result of an involuntary reroute, as opposed to gaming an agent unfamiliar with the rules.
Interesting, it's sort of a catch-22-- "don't re-route me and then hold it against me" would be my initial feeling. But in any case, yes, they are "on the look-out" as it were and a few of them "know us" by FT name, etc. To be honest, if I "got away" with something ONE-wise, I would never, ever post it here! Again, not your situation.
As has been said before, for the most part, AA's RTW phone agents are the best AA has to offer-- super-helpful, super-friendly and totally "involved" in the RTW experience. And, they don't hold it against us that we know the rules, if ya' know what I mean.