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Thread: Bilt Mastercard
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Old Apr 6, 2023 | 9:51 am
  #157  
hkcj
15 Years on Site
 
Join Date: Jul 2009
Location: New York, NY
Programs: Independent
Posts: 475
Just coming on here to rant about customer service at BILT. I've had multiple issues just in the first week, and it seems impossible to get people to actually correspond with you on the BILT (vs Wells Fargo) side if you have issues with rent or incorrect rewards. I've had them reach out to me after a first ticket, but when I respond I never hear back.

It's not worth 50k points per year IMO. I might even close my account once my points clear this month. (Of course once it's all working properly then maybe it's worth keeping but IDK... customer service matters when there are issues.)
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