Thanks, I raised a complained a week ago. Any idea of how long it takes for complaints to be reviewed? I have a PE flight with JAL from T3 next month, and in the last few flights with JAL their Business Class checking was far shorter and more pleasant experience, it would be nice to have this resolved by then. Thinking about it now, even the modest Bronze perks can mean a better overall experience.

My expectations for BA "customer non-support" reached a a level where I expect nothing will happen. I have been intentionally booking only JAL flights to Japan because I am trying to avoid dealing with BA as much as possible due to inability to contact anyone by phone in case of some king of "emergency". I had an issue to resolve with QR and they picked the phone within seconds (imagine that!). I had no need to call JAL yet for support but I can bet I could get through to someone.

And on the rare occasions where I dial at 07:59:30 first thing in the morning and get through, the general language comprehension and communication with folks in India was beyond diabolical.

Yes, I am aware there there are a few [mod edit: people] in this forum, who always get through to BA on first ring in peak hours. I am ranting mostly to release some steam. But there are also many reasonable folks who surely can appreciate how bad BA "customer non-support" has become.