Originally Posted by
WickedStepMother
The same happened with my uber drop-off and pick-up on a stay at the Sofitel last week.
BUT I’ve just checked my uber receipts and paypal payments and it appears I was charged £5 for drop-off and £7 for pick-up! I am querying these charges with Uber.
Yes Uber charge you regardless of whether the driver paid. It's based on the entry to T5 and Uber assumes the driver has to pay. I managed - after a lot of argument and involvement of TfL - to get the charge back.