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Old Apr 4, 2023 | 8:47 am
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richarddd
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20 Years on Site
 
Join Date: Dec 2003
Location: NYC
Posts: 7,003
DL app check-in problem

I tried to check-in for an AMS-JFK flight using the app. I entered everything, then at the last step it said "oops, there's a problem. Try again later". After a few rounds of that, I tried checking in on the website. It also reported an error at the end, but this time it said KLM is handling the flight (it's a DL marketed and operated flight), here's a link to KLM. I went to the KLM website and found it wanted contact information (my email, phone and address), all of which DL has. After supplying that info to KLM, the check-in was successful. I could download the BP and a bit later the BP showed up in the DL app.

In the past I've sometimes had problems checking in on the web, but the app worked. This is a new one for me.

Is this a known glitch?

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