i posted this on alaska page as well


I have flown condor several times

always in business class

Here are a few tips for those lured by Alaska and the huge amounts

of bonus miles available for flying condor







1 Do NOT book anything beyond USA-Frankfurt

Dont do any continuing cities in Europe or

Originating cities in the USA that is not a non stop gateway

to Frankfurt





2 No one including Condor take any responsibility for flight cancels or changes

on non condor operated routes. Although Condor offers fares

beyond Frankfurt they buy these at the cheapest rate from LH/OS and

its always coach and no advance seats



3 Our recent experience SFO -SEA-FRA-FCO

You cant check in online in advance

At Sfo sometimes they can issue a Condor boarding pass and sometimes not

at Sea condor can issue LH but not allow any seat changes



4 our recent return VIE-FRA-LAX-SFO

OS canceled our flight and no automatic rebook by OS

Calls to Condor rebuffed even by the business class desk for 48 hours

“we cant see the cancellation” “call back in 24 hours”

“ we can rebook you but you need to pay 1600 USD more”

“Talk to austrian”



We were rebooked but of course austrian cant issue

condor boarding passes and they have NO customer service

counter airside in Frankfurt so you have to

hunt down a gate agent to get a boarding pass issues



FInally you cant standby on earlier

Alaska flight on a condor issued ticket









Overall





Dont buy anything besides point to point on Condor



Pay for the Flex fare for rebooking ( they want $$$$ for any changes and you lose all value

on non flex fares)



Condor has NO social media presence and agents who are not trained to

be helpful. Emails sent to Condor take 5 days to respond . Twitter not kept up to date





Despite your Alaska Mileage number being in the reservation you

may or not get automatic mileage posting and even if you do it could

be a incorrect calculation









Overall Condor inflight is a pretty good experience in business ( inflight)

but they are a Leisure carrier and trying to play with the majors

but customer service had never caught up