Originally Posted by
corporate-wage-slave
What I find maddening is that if the wifi is defective BA takes a very, very long time to repair it on the aircraft concerned. So G-VIIX has been without wifi since at least December, it's been reported by staff in excess of 30 times, and presumably much than that by passengers, but it remains unfixed. Given the investment in this kit, based on a business case, this is surely maddening to BA's management. Assuming they know about this, of course.
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[bold added]
But in truth how can it be “maddening” to BA management when it is - ultimately - within their own gift to resolve matters ?
Personally I find it hard to decide which would be more of a concern : the notion that a defective item (albeit not a safety-related one) could be reported on well over 30 occasions without a member of management actually becoming aware ……
OR …..that management IS aware and yet can’t be bothered to demand that the issue be addressed.
On my last BA flight, wifi was working well (indeed better than on most carriers IME)