Originally Posted by
WISEMEN
You raise some very interesting points. I for one never complete the post-flight surveys as I find they're too clumsy and require too much of my time to complete, so i hadn't picked up on your observations. I'm far from an apathetic customer, so I'm curious to know why they are so confident in this data at the expense of irritating their long-time passengers.
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Loss of face is an important item in Singapore.
Taking critical feedback is part of that, so preferably avoided and if impossible, just ignored.
Taking positive feedback is good for standing, so, expand as much as possible.