Originally Posted by
billbarilko
I don't think you understand proper TOMS. it is a Marriott and it is their BRAND. They need to train their (O) organisation whether it is a third party or their own FTE's...a person answering the phone representing Marriott asking for a cc over email is ridiculous in today's day and age. period.
But not all companies, or individuals get it. uggh...
Undoubtedly Marriott requires their franchisees to comply with minimum IT security requirements, as many companies do of vendors… but to think that any substantive training filters down from the management companies to everyday front desk associates is just wishful thinking