Originally Posted by longtimereader firstimeposter

So my claim was just denied because the cancellation policies didn’t match. The 3rd party I found had a less restrictive cancellation policy than Hyatt. Essentially didn’t include the $50 charge that all the AMR hotels have in their cancellation policy. Looking at other OTA it looks like none of them include this $50 charge so it would be impossible to make a claim for AMR hotels (unless you randomly found it on an OTA - which I couldn’t)