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Thread: LH Group common online booking platform (new web UI in 2023)
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Old Apr 2, 2023 | 10:39 am
  #80  
CDG1
All eyes on you!
20 Years on Site
 
Join Date: Apr 2002
Location: The sky is my home
Programs: Concorde Mach 2 -UAMM- First to Fly A380/B787/B747-8i/FlyingHonu
Posts: 3,138
Unhappy
Originally Posted by MasterGberry
Next "fun" problem, wanted to cancel a reservation I made in less than 24h...which used to work fine on the old website. Guess what? Yup you guessed it...new site isn't designed right to cancel it. I had to use their chat bot to cancel it....great system.
Well... right. It's all messed up.
The multi-city booking would not give me the Eco LIght fares on my one-way flights, only the "regular" Eco with higher prices.

New LH booking website MEGA FAIL
Maybe they have ChatGPT running the whole show?

I wonder if there's a reservations phone number working on Sundays or 24/24 Germany or Switzerland so I can book my tickets by phone with a live human being? This or I will have to wait til tomorrow.

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